ITIL (IT Infrastructure Library)

Modern IT infrastructure demands in-depth and professional approach not only in planning. Data Center operations have to be professional to minimize disturbances and to guarantee a continous high quality of services. The main goal is to avoid situations where T infrastructure cannot be used due to problems.

 
Using best practices of ITIL, which has been established as a standard by the British OGC (Office of Government Commerce), IT management and services should be based on a common and comprehensible basis.

 
All requests, error messages, changes in configuration and all attached legal agreements are stored and documented in one central place. The tools that are used in this methodology are troubel ticket and help desk systems. They are used to organize IT support. Depending on the scale of the application they are supporting incident and problem management. Some of them also support a wider range of ITIL processes.